Written by administrator on August 11th, 2012
Problem Solver: Death in family results in cellphone charge
News from Chicago Tribune:
Keith R. Dutton had his share of issues. When he got sick, he refused to go to the doctor, sometimes medicating himself with alcohol.
On May 22, Dutton died at age 27.
His grandmother, Julie Good, was heartbroken, but she soon got to the task of picking up the pieces and moving on.
Because she had been paying Dutton’s cellphone bill, she stopped by a HomewoodT-Mobilestore in early June and asked to cancel her grandson’s account.
She presented a copy of Dutton’s death certificate, which she was told would be forwarded to T-Mobile’s customer service department.
Good thought it was all taken care of, and to some degree it was.
T-Mobile promptly canceled Dutton’s account. But when Good received her July bill, she discovered the cellphone company had charged her a $ 200 early termination fee.
Outraged, she sent in her payment minus the $ 200. She wrote a note and attached it to her bill, saying the termination fee was issued in error.
T-Mobile never responded so in late July, Good emailedWhat’s Your Problem?
The Chicago Heights resident said her grandson’s contract extended through next year, but his death should be grounds for canceling it. When she first went into the T-Mobile store, the representative there asked her if she could give the phone to someone else and continue using it.
continues on Chicago Tribune
Cell phone collection drive proving successful for Keller Williams Realty Los …
News from Orange County Breeze:
The following information was released by Keller Williams Realty.
Collecting old cell phones may not look like a good way to help the soldiers serving our country but Richard Daskam has found it to be a unique way of helping our troops.
The Los Alamitos Realtor has been collecting old or no longer used wireless phones to assist the Cell Phones for Soldiers program.
Cell Phones for Soldiers hopes to turn old cell phones into more than 12 million minutes of prepaid calling cards for U.S. troops stationed overseas. To do so, Cell Phones for Soldiers expects to collect 15,000 cell phones each month through a network of more than 3,000 collection sites across the country.
Keller Williams Realty Los Alamitos has been an official drop off site for Cell Phones for Soldiers the past several years.
Daskam thought it was an excellent way to help the troops because real estate agents have and use cell phones and they come into contact with a lot of people.
If you are interested in dropping off cell phones, you may leave them at 10900 Los Alamitos Blvd (behind Hof’s Hut) or please call Richard Daskam at 562-857-1965.
File photo by C.E.H. Wiedel.