Google Now Taking Phone Calls About From Nexus One Owners

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Google Now Taking Phone Calls About From Nexus One Owners

More than a month after officially unveiling the new Android-based phone, Google has opened up a US support number that will be answered by a human being. Phone owners can call (888) 48NEXUS (63987) between 4 a.m. and 7 p.m. PST and reach a live tech, Google advises.

Following the launch of the Nexus One, Google's online support forums were flooded with questions from customers who were having shipping and technical issues.

When the phone first began shipping last month, there was no one for customers to call when a problem arose. Google only offered to support customers through its support Web site or by e-mail. Some users tried calling HTC and U.S. operator T-Mobile but they complained that one company would often refer calls to the other.

Not only has Google succumbed to the inevitability of human contact, but the company has also had to reduce the "Equipment Recovery Fee" introduced in the Nexus One small print and invoked if cellular service is cancelled within four months. Google reduced the termination fee by US$200, which means users will now have to $350 in termination fees to Google and T-Mobile instead of $550.

(February 9,2010)